Return Policy
Thank you for shopping from Aaddvalue.
If you are not completely satisfied with your purchase, we are here to help!
Returns
Our return policy lasts 14 days. Unfortunately we are unable to offer you a refund or exchange if it has been 14 days since you received the item.
To be eligible for a return, your product(s) must be unused in the condition you received it and in its original packaging.
Your item must be sent back to us in the original packaging to the address we provided. Please do not send your purchased product back to our manufacturers.
For all Order Return requests please email kitchenware2024@gmail.com
Order Changes and Cancellation
After purchase, we will give you 24 hours to cancel or make any changes (discounted items are not subject to cancellation). At any time beyond that, your order will already be processed and ready to ship, so order changes or cancellations cannot be made after 24 hours.
Damaged/Missing Items
If for any reason your order is damaged or contains missing items, we will be happy to provide you with a replacement as soon as possible. To request a Damaged/Missing Product, please contact our support team . When you email us, be sure to include a Damaged/Missing Item Request in the subject email so we can deal with this matter as soon as possible!
Example Scenarios
"My tracking information says delivered but I haven't received it yet." If we have confirmed with the post office and shipping company that the item was delivered with a specific date, time and location. We are not responsible for items missing at the time of delivery.
If our shipping company or post office can't confirm the item has been delivered. You need to contact us and let us know, then we will arrange to send you another one or refund as soon as possible.
We cannot be held responsible for this error if the package was delivered to the exact same address that the buyer gave us and this address was entered by mistake. However, we always like to take care of our customers, so if this error happens on your behalf, we'll work with you to ensure you still get your item at a discounted price! However, this is at the discretion of our customer support team, so please double check the shipping address when entering your information at checkout. If you think you've made an address mistake, CONTACT US IMMEDIATELY so we can address the issue before processing the order.
Feel free to contact us anytime, we offer some of the best customer service an online store can provide! We also pride ourselves on our professionalism and fast response times, with 24/7/365 email support!
Refunds
When we receive your item(s) in the condition and condition described above, we will process your refund immediately and notify you at that time. We will only initiate a refund to the payment method you used to make your purchase. Once the credit has been processed, the payment will usually be credited to your account within 5-10 days, depending on your card issuer's policies.
Transport
You will be responsible for paying your own shipping cost to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. If you purchased the item in a free shipping promotion, you are still subject to paying the required shipping for the item.
discounted products
Only normal priced products can be returned, unfortunately no refunds or cancellations can be made for discounted products. If you have any questions, please feel free to contact us at the Store Email.
If you are not completely satisfied with your purchase, we are here to help!
Returns
Our return policy lasts 14 days. Unfortunately we are unable to offer you a refund or exchange if it has been 14 days since you received the item.
To be eligible for a return, your product(s) must be unused in the condition you received it and in its original packaging.
Your item must be sent back to us in the original packaging to the address we provided. Please do not send your purchased product back to our manufacturers.
For all Order Return requests please email kitchenware2024@gmail.com
Order Changes and Cancellation
After purchase, we will give you 24 hours to cancel or make any changes (discounted items are not subject to cancellation). At any time beyond that, your order will already be processed and ready to ship, so order changes or cancellations cannot be made after 24 hours.
Damaged/Missing Items
If for any reason your order is damaged or contains missing items, we will be happy to provide you with a replacement as soon as possible. To request a Damaged/Missing Product, please contact our support team . When you email us, be sure to include a Damaged/Missing Item Request in the subject email so we can deal with this matter as soon as possible!
Example Scenarios
"My tracking information says delivered but I haven't received it yet." If we have confirmed with the post office and shipping company that the item was delivered with a specific date, time and location. We are not responsible for items missing at the time of delivery.
If our shipping company or post office can't confirm the item has been delivered. You need to contact us and let us know, then we will arrange to send you another one or refund as soon as possible.
We cannot be held responsible for this error if the package was delivered to the exact same address that the buyer gave us and this address was entered by mistake. However, we always like to take care of our customers, so if this error happens on your behalf, we'll work with you to ensure you still get your item at a discounted price! However, this is at the discretion of our customer support team, so please double check the shipping address when entering your information at checkout. If you think you've made an address mistake, CONTACT US IMMEDIATELY so we can address the issue before processing the order.
Feel free to contact us anytime, we offer some of the best customer service an online store can provide! We also pride ourselves on our professionalism and fast response times, with 24/7/365 email support!
Refunds
When we receive your item(s) in the condition and condition described above, we will process your refund immediately and notify you at that time. We will only initiate a refund to the payment method you used to make your purchase. Once the credit has been processed, the payment will usually be credited to your account within 5-10 days, depending on your card issuer's policies.
Transport
You will be responsible for paying your own shipping cost to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. If you purchased the item in a free shipping promotion, you are still subject to paying the required shipping for the item.
discounted products
Only normal priced products can be returned, unfortunately no refunds or cancellations can be made for discounted products. If you have any questions, please feel free to contact us at the Store Email.